Responsible Gaming

01Our Commitment to Responsible Gaming

xpbet was built to give Bangladesh's betting community a safe, transparent, and enjoyable platform. We believe gambling should always be a form of entertainment — never a source of financial stress, personal harm, or family conflict. This page sets out everything you need to know about how xpbet supports responsible gaming and what steps you can take to keep your betting habits healthy.

We have built a suite of practical tools directly into the xpbet platform that give every player full control over their spending, their time, and their access. These tools are available at no cost, require no approval, and can be activated at any time. xpbet staff will never attempt to talk you out of using a responsible gaming tool — your wellbeing comes before any commercial consideration.

02Age Restriction — 21+ Only

xpbet is strictly an adult platform. Bangladeshi law and our own platform rules require that all players be 21 years of age or older before opening an account or placing any bet. This is a hard requirement — not a guideline — and it is enforced through our KYC verification process.

During registration, xpbet collects your date of birth and requires valid identity documentation confirming your age. Accounts that cannot be verified as belonging to a player aged 21 or above will be declined or immediately suspended. Any funds in an underage account will be returned in full to the source payment method — bKash, Nagad, Rocket, or other — with no deductions.

03Responsible Gaming Tools

xpbet provides the following practical tools to help you manage your gambling activity. All tools are available directly through your account settings or by contacting customer support. There is no waiting period for activating a limit or self-exclusion — they take effect immediately upon confirmation.

Deposit Limits

A deposit limit caps the maximum amount you can add to your xpbet account within a set period. You can choose from three limit periods:

• Daily deposit limit — resets at midnight Bangladesh Standard Time (BST, UTC+6) each day.
• Weekly deposit limit — resets at midnight BST every Monday.
• Monthly deposit limit — resets at midnight BST on the first day of each calendar month.

Session Time Limits

A session time limit automatically logs you out of xpbet after a duration you define — from as short as 30 minutes up to 8 hours per session. When your session limit is approaching, xpbet will display an on-screen reminder showing how much time remains. This helps prevent unplanned extended play sessions and keeps you aware of how long you have been betting. Increasing a session time limit requires a 24-hour cooling period before the increase takes effect, ensuring the tool cannot be circumvented in the heat of the moment.

Cooling-Off Period

A cooling-off period temporarily suspends your xpbet account for a defined period of time. During a cooling-off period, you cannot log in, place bets, or make deposits. Available cooling-off durations are:

• 24 hours — suitable for a brief pause when you feel you need a break from betting.
• 1 week — recommended if you have been betting more than you planned for several consecutive days.
• Up to 6 weeks — appropriate for a more substantial break to reassess your relationship with gambling.

Self-Exclusion

Self-exclusion is a permanent measure that closes your xpbet account and blocks all future access from the same identity, device, and payment credentials. Unlike a cooling-off period, self-exclusion does not expire automatically — it remains in force indefinitely unless you formally request reinstatement after a minimum exclusion period, subject to a welfare check by our support team. Any remaining real-money balance at the time of self-exclusion will be returned to your registered payment method. Bonus balances that have not completed applicable wagering requirements will be forfeited.

04Recognising Problem Gambling

Problem gambling affects people from all backgrounds. It does not mean you are weak or that you lack willpower — it is a recognised behavioural pattern that can develop gradually when gambling stops being entertainment and starts to feel like a compulsion or a way to escape stress. Recognising the early signs in yourself, or in someone close to you, is the most important first step toward getting things back under control.

The following self-assessment questions are designed to help you reflect honestly on your gambling habits. There are no right or wrong answers — this is a private tool for your own awareness.

05How to Request a Responsible Gaming Tool

Activating any of xpbet's responsible gaming tools is straightforward. You have three options:

• Account Settings — log in to your xpbet account, navigate to the Responsible Gaming section in your account settings, select the tool you want, set your preferred limit or duration, and confirm. The tool activates immediately.
• Email Support — send a request to [email protected] with the subject line "Responsible Gaming Request". Include your registered mobile number or email address and specify which tool you want to activate. Our team will apply the measure to your account within 1 hour during normal support hours.
• Live Chat — use the in-platform chat feature to speak with a support agent directly. Agents are authorised to apply responsible gaming measures to your account in real time during the conversation.

Reducing a deposit limit or cancelling a cooling-off period requires a mandatory 24-hour reflection period before the change takes effect. This delay is intentional — it ensures that decisions made in the heat of the moment cannot immediately undo a protection you put in place. Self-exclusion cannot be reversed during the minimum exclusion period under any circumstances.

06Protecting Young People

If you share a device with younger family members in your household in Dhaka, Chittagong, Sylhet, or anywhere else in Bangladesh, we strongly recommend taking additional steps to prevent access to xpbet and other gambling platforms by those under 21.

Practical steps you can take to protect young people in your home include:

• Enable parental control software on shared devices — many Android and iOS devices have built-in screen time and content restriction tools that can block gambling-related websites and apps.
• Never share your xpbet login credentials — your username and password should be known only to you. Log out of your account after every session on any shared device.
• Keep bank cards and mobile wallet accounts (bKash, Nagad, Rocket) password-protected at all times so they cannot be used by minors to make deposits on gambling platforms.

07Gambling as Entertainment — Keeping It Healthy

The vast majority of xpbet players enjoy cricket betting, live casino games, and slots as a form of recreational entertainment — the same way someone might enjoy watching a BPL match or playing a mobile game. For most players, gambling is a controlled leisure activity that fits within their budget and their schedule.

To keep gambling healthy and enjoyable, we recommend following these personal guidelines whenever you play on xpbet:

• Set a budget before you start — decide in advance exactly how much you are comfortable losing, and stop when you reach that amount regardless of whether you are winning or losing.
• Never chase losses — accepting a loss as the cost of entertainment is the mark of a healthy bettor. Increasing your stakes to "get even" is the single most common pathway into problem gambling.
• Balance gambling with other activities — keep betting as one small part of a wider lifestyle that includes family time, sport, hobbies, and social activities.
• Never gamble under the influence of alcohol or when you are highly stressed — impaired judgement leads to poor betting decisions and makes it harder to stick to your limits.
• Think of winnings as a bonus, not income — never rely on gambling as a source of regular income or to pay bills, rent, or essential living costs.